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COVID-19: Important Information & Updates

Due to additional precautions we're taking in our warehouses, we're experiencing delays in shipping orders and processing returns. Shipping time may vary from 3-5 weeks to US and Canada. We appreciate your patience and understanding as we work extra hard to ensure your safety as well as the safety of our teams.Please contact us at Support@petbelong.com if you have any questions.

How long will my order take to deliver?

Usually 2 weeks. Due to high demand of some of our most popular products, please allow 2-4 weeks for delivery. If your order hasn’t arrived in the estimated delivery times, please contact our support team via support@petbelong.com and we will chase it up with our supplier. If your order hasn't arrived within 60 days of the date of original purchase, you are entitled to a full refund on your purchase.

*Certain states like Alaska and Hawaii are experiencing longer shipping time than usual, approximately 5-6 weeks*

Can I cancel my order?

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

Returned Orders

If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling).
- Incorrect / Incomplete / Undeliverable address
- No one available to accept the delivery
- Order refused by the customer for any reason including damaged product/products

Where are my shipping options?

We offer three shipping methods:

  1. Free Shipping (which includes tracking) - $0.00
  2. Priority Processing (which includes tracking & insurance) - $3.99
  3. 1st Class Shipping ( Tracking + Warranty) - $7.95


Lost or Stolen Packages 


    Will I have to pay any customs fees?

    We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers' responsibility to pay the balance.


    Will my order be shipped in multiple parcels?

    If you place an order with different items, they may be fulfilled in multiple shipments.


    What are my delivery options?

    We currently only offer one standard shipping option, which is free and comes with delivery tracking for your peace of mind.


    How do I track my parcel?

    You can track your parcel via the email we sent you. We also have a link to our Track Order page in our main menu and footer menu.


    Where is my order shipped from?

    We have fulfillment centers across the globe in the United States, Canada, Europe, and China.

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