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FAQ

COVID-19: Important Information & Updates

Due to additional precautions we're taking in our warehouses, we're experiencing delays in shipping orders and processing returns. Shipping time may vary from 3-5 weeks to US and Canada. We appreciate your patience and understanding as we work extra hard to ensure your safety as well as the safety of our teams.Please contact us at Support@petbelong.com if you have any questions.

Why is my payment being declined?

For your security, our system sometimes blocks payments if the details entered are not completely correct. If your payment is being declined, please make sure you are entering your details exactly as they are written on your payment card. If the issue still persists, please use PayPal (you don't need to have an account and can still pay by card). Or you can contact your bank to solve the issue.

How long will my order take to deliver?

Usually 2 weeks. Due to high demand of some of our most popular products, please allow 2-4 weeks for delivery. If your order hasn’t arrived in the estimated delivery times, please contact our support team at Support@petbelong.com and we will chase it up with our supplier. If your order hasn't arrived within 60 days of the date of original purchase, you are entitled to a full refund on your purchase.
*Certain states like Alaska and Hawaii are experiencing longer shipping time than usual, approximately 5-6 weeks*

Can I amend or cancel my order?

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

 

Lost or Stolen Packages  


 

    Will my order be shipped in multiple parcels?

    If you place an order with different items, they may be fulfilled in multiple shipments.

    What are my payment options?

    We accept payments by PayPal, Visa, MasterCard and American Express.

    What are my delivery options?

    We currently only offer one standard shipping option, which is free and comes with delivery tracking for your piece of mind.

    Where is my order?

    You will receive an email with tracking information once your order is dispatched.

    How do I track my parcel?

    You can track your parcel via the email we sent you. We also have a link to our Track Order page in our main menu and footer menu.

    Where is my order shipped from?

    We have fulfillment centers across the globe in the United States, Canada, Europe, and China.

    Need to contact us?

    Feel free to get in touch, our customer service email address is Support@petbelong.com

    +1 807 788 7006

     

    By accessing, purchasing from or using any part of the PetBelong website, you agree to all information laid out on this FAQ page, as well as our policies.

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